OdooERP Support Packages
We provide support services to prevent any issues effecting your ongoing business, development, and enhancement.
Our Support Service Packages
Essential
Basic package
3,500 (Monthly)
EGP
- 8 hours per month online
- No visits
- Extra payment per visit hour EGP 500.00
- Extra payment per online support hour EGP 450.00
Professional
Enterprise package
5,000 (Monthly)
EGP
Billed quarterly
- 16 hours per month online
- Get 1 visit free
- Extra payment per visit hour EGP 450.00
- Extra payment per online support hour EGP 350.00
Enterprise
Ultimate package
6,500 (Monthly)
EGP
- 32 hours per month online
- Get 2 visits free
- Extra payment per visit hour EGP 400.00
- Extra payment per online support hour EGP 300.00
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Supporting Rules & SLA:-
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- Any communication method opening a trouble ticket will be charged as 30 minutes of online support; in case that the communication took longer than 30 minutes it will be charged for an hour support |
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- (The method of calculation is to be charged to the closest half an hour) - Payments shall be done in advanced quarterly - Hours are consumed Monthly - Our ticketing system is used for submitting the ticket. - 3 hours are the minimum hours per visit - Request for a free visit shall be scheduled 2 days ahead
- Supporting Time:- *During working time of Business days (Not Including weekend or public holiday) in egypt *Daily working time starting from 9:00 am till 5:00 pm
Our Ticketing SLA - Urgent Issues tickets(ex.Server is down), Rightechs will take immediately action, and we can use the call option for that type of ticket // number of urgent tickets as per selected package. - Important Issue TICKET will be in progress stage after 1-2 business days from submitting the ticket,
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Normal issue tickets and questions will be in inprogress stage after 2-4 business days from submitting the ticket. Out of Package Terms and Conditions
Request on demand will be charged with 650 EGP per hour remotely |