Software Support Packages

We provide support services to prevent any issues effecting your ongoing business, development, and enhancement. 

Our Support Service Packages


 Basic package



Billed quarterly
  • 8 hours per month online
  • No visits
  • Extra payment per visit hour EGP300.00


Enterprise package



Billed quarterly

  • 16 hours per month online
  • Get 1 visit free
  • Extra payment per visit hour EGP250.00


Ultimate package



Billed quarterly
  • 32 hours per month online
  • Get 2 visits free
  • Extra payment per visit hour EGP200.00

Terms and Conditions

*      2 hours are the minimum hours per visit

*      Request for a free visit shall be scheduled 2 days ahead

*      Any communication method opening a trouble ticket will be charged as 30 minutes of online support; in case that the communication took longer than 30 minutes it will be charged for an hour support

 (The method of calculation is to be charged to the closest half an hour)

*     Payments shall be done in advanced quarterly

Out of Package Terms and Conditions

*      Request on demand will be charged with 350 EGP per hour remotely

*   Request visit on demand shall be requested 24 hours ahead and it will cost 450 EGP per hour knowing that minimum hours may be visited is 2 hours