*      3 hours are the minimum hours per visit

*      Request for a free visit shall be scheduled 2 days ahead

*      Any communication method opening a trouble ticket will be charged as 30 minutes of online support; in case that the communication took longer than 30 minutes it will be charged for an hour support

 (The method of calculation is to be charged to the closest half an hour)

*     Payments shall be done in advanced quarterly

- Hours are consumed Monthly

- Our ticketing system is used for submitting the ticket.

- Supporting Time:-
*During working time of Business days (Not Including weekend or public holiday) in egypt
*Daily working time starting from 9:00 am till 5:00 pm
*Supporting hours out of business days will  add extra cost 1000 l.E/ Hour  // will invoiced separately.

* Incase clinet's place is out side egypt, the free visits will be additional 3 remotely hours per month

- Our SLA,
*urgent Issues tickets(ex.Server is down), Rightechs will take immediately action, and we can use the call option for that type of ticket
*Important Issue TICKET will be in progress stage after 1-2 business days from submitting the ticket,
*Normal issue tickets and questions will be in inprogress stage after 2-4 business days from submitting the ticket.

*      Request on demand will be charged with 1000 EGP per hour remotely

*   Request visit on demand shall be requested 24 hours ahead and it will cost 1800 EGP per hour knowing that minimum hours may be visited is 2 hours